Help & FAQs

Tel: (951)316-0581

Email: info@galaxycabinetry.com

Mon-Fri 8:30am - 4:30pm (PST)

Sat: 9:00am-4:00pm (PST)

Yes, we do offer video consultations. We’d be happy to schedule a video call to discuss your project, cabinet options, and design. Please let us know what day and time works best for you.

We offer free estimates and 3D design.

Please send us your measurements. If you don’t have measurements, you can also send photos of your current kitchen or bathroom cabinets. If you're not sure how to measure, we provide step-by-step photo and video guides to assist you.

Our designer will use professional software to create a customized 3D design for you. A dedicated sales representative will review the design, provide a quote, and send both the 3D rendering and pricing details to you as soon as possible.

You can communicate directly with your assigned salesperson regarding any questions about the design or pricing.

Follow the steps below to take your measurements, or contact us to schedule a 1-on-1 video call for live measurement assistance.

We offer 2 free sample door pieces (¼ size) with free shipping.

If you find a product of the same material and quality at a lower price, we’ve got you covered.

• If you’ve already purchased from us, we will refund the difference.
• If you haven’t purchased yet, we are happy to match the lower price before your order.
  

Please provide proof of the competitor’s pricing and product details for verification.

Orders take 3 -5 business days to prepare before shipping.

City Kitchen Cabinets currently ships only within the continental United States.

We do not offer direct shipping to Hawaii, Alaska, Puerto Rico, or other U.S. territories and island regions.

However, customers located in these areas may arrange their own third-party freight or shipping service. We will be happy to coordinate with your chosen carrier for pickup at our warehouse.

Please contact us in advance to make the necessary arrangements.

Estimated delivery time is 7–14 business days, depending on your shipping address.

Please contact us if you have questions about shipping or would like to arrange a custom delivery option.

At City Kitchen Cabinets, we understand that plans can change, and you may need to cancel your order. Please review our cancellation policy below:

1. Cancellation Within 48 Hours

You may cancel your order within 48 hours of placing it at no additional cost, provided the order has not been shipped or entered into production.

2. Cancellation After 48 Hours

If you cancel your order after 48 hours, a restocking fee of [e.g., 20%] of the total order amount will be applied. This fee covers the costs associated with processing and restocking your order.

3. How to Cancel an Order

To cancel an order, please contact our customer service team with your order number and the reason for cancellation:

[support@example.com]

[Customer service number]

4. Custom or Made-to-Order Items

Orders for custom or made-to-order items cannot be canceled once production has begun. Please contact us as soon as possible if you need to make any changes.

5. Refund Processing

If your cancellation is approved, your refund (minus any applicable restocking fees) will be processed to your original payment method within 5 business days.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

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Provide an answer to the question here, with as much detail as possible to help your customers.

Provide an answer to the question here, with as much detail as possible to help your customers.

Provide an answer to the question here, with as much detail as possible to help your customers.

At City Kitchen Cabinets, we are committed to providing quality products and excellent customer service. If you're not completely satisfied with your purchase, please review our return and support policy below:

1. Return Window

You may return products within 60 days of the delivery date.

2. Condition of Items

Returned items must be in their original packaging, unopened, and unassembled.

We cannot accept returns for items that have been opened, assembled, installed, or modified in any way.

3. Product Issues or Damages

If your product arrives damaged or has any issues, please contact us first.

We may be able to resolve the problem by shipping replacement parts at no additional cost. Do not attempt to return the item before speaking with our support team.

Custom or special-order items may not be eligible for return.

4. Return Process

To request a return or report an issue, please contact our customer service team:

info@galaxycabinetry.com

(951)316-0581

Please include your order number and a detailed description of the issue.

5. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a defect or shipping error.

6. Refunds

Refunds for approved returns will be issued to your original payment method within 5 business days after we receive and inspect the returned item(s).

7. Restocking Fee

A 20% restocking fee will apply to eligible returned items. All returns must be approved in advance and are subject to our Return & Refund Policy. 

Refunds are processed within 5 busines days from when we receive the item(s).

Any scratched or defective parts must be photographed and emailed to us before assembly in order to receive free replacements.


Any scratches or damages that occur after assembly are not covered. Customers may purchase replacement parts if needed.

RTA Cabinets – 10-Year Limited Warranty

We stand behind the quality of our RTA cabinets and offer a 10-year limited warranty to the original purchaser. This warranty covers defects in materials and workmanship under normal residential use for a period of ten (10) years from the original date of purchase.

What is Covered:

• Warping, cracking, or delamination of cabinet doors, drawers, and face frames due to manufacturing defects.
  
• Defects in hardware such as hinges and drawer glides under normal use.
  

What is Not Covered:

• Damage caused by improper installation, misuse, abuse, negligence, or accidents.
  
• Damage from exposure to moisture, heat, or humidity beyond normal kitchen conditions.
  
• Normal wear and tear, fading, or discoloration over time.

Claim Process:

To file a warranty claim, please provide proof of purchase and photos of the issue to our customer service team. We reserve the right to inspect the product and determine if replacement parts or repairs are necessary.

Limitations:

This warranty is non-transferable and only applies to the original purchaser. Labor, shipping, and installation costs are not covered.

If any package arrive damaged or scratched, you must report the issue within 10 business days of delivery, along with photos and a copy of the receipt. We will review and may replace the damaged parts at our discretion. This warranty is non-transferable and excludes labor, shipping, and installation costs.

Yes, our cabinets are CARB2 compliant, which means they meet the formaldehyde emission standards set by the California Air Resources Board (CARB) Phase 2. While not completely formaldehyde-free, our cabinets are made with materials that emit very low levels of formaldehyde—well within safety limits for indoor air quality. We prioritize environmentally responsible materials and safety for your home.